When the worst happens, make sure you know how to respond.

When a crisis hits, the last thing you want to do is make a bad situation worse. While you can’t predict when a crisis will happen, you can make sure you’re ready to respond.

This highly interactive one-day course will equip you with the right skills not only to protect your reputation, but also come out on top. Using recent case studies and intensive role-playing techniques, we’ll guide you through the life cycle of a crisis and how to handle it. Learn to identify a looming crisis, develop a communications plan and connect with those affected. 

By the end of this course you’ll be able to: 

  • Quickly identify potential crises and respond to them proactively
  • Develop key messages around a crisis and ensure your staff are all on-message 
  • Handle impromptu and planned media interactions
  • Minimise hostility when dealing with the media
  • Buy your organisation time to respond to a crisis

Course Details

Duration: One day
Location: Johannesburg or online
Group size: 3-10 participants

How it works: This course can either be run as a one-day block course or two half-days of training over a two-day period.


Nala Academy prides itself on offering the best, by the best. We provide a range of online and in-person courses for journalists, editors and content producers. Our training is dynamic, contemporary and practical – with course content that evolves as quickly as the industry does. 

Our core training team includes some of the most recognised names in media in Africa who have built, led and worked for some of the biggest media brands on the continent. We also bring in prominent global journalists and communicators as guest trainers. 

To sign up for this course or enquire about our other offerings, get in touch.